Privacy Policy
Last updated: 1 January 2026
Draft document: the business details and wording must be completed and reviewed by a qualified legal professional before launch.
1. Data controller
[Company legal name, to be completed] (trading as Viveno), Tax ID [Tax ID (NIF/CIF), to be completed], registered address [Registered address, to be completed]. Contact for data-protection matters: vivenohomes@gmail.com.
2. Data we collect
Through the enquiry form we collect: your name, email address, optional phone/WhatsApp number, preferred contact method and language, the services you are interested in, your housing preferences (areas, budget, dates, duration, occupants, type of accommodation) and any optional text you choose to include.
We do not request passport numbers, identity document numbers, copies of documents or special categories of personal data through this form. Please do not include them.
3. Purposes and legal basis
To respond to your enquiry and take steps at your request before entering into a contract (Art. 6(1)(b) GDPR).
To send you occasional news, only if you tick the separate, optional marketing box (consent, Art. 6(1)(a) GDPR). You may withdraw consent at any time.
To keep the website secure and prevent spam or abuse (legitimate interest, Art. 6(1)(f) GDPR).
If you leave a review: your name, rating and review text are published on the website only after we check it, based on your consent (Art. 6(1)(a) GDPR). You can ask us to remove it at any time.
4. Retention
Enquiry data is kept for as long as needed to handle your enquiry and any resulting relationship, and afterwards for the periods required by law. [Define specific retention periods before launch.]
5. Recipients
Your data is not sold. It may be processed by service providers acting on our behalf (website hosting, database and email delivery), under data-processing agreements. [List providers and any international transfers, with the applicable safeguards, before launch.]
6. Your rights
You can request access, rectification, erasure, objection, restriction of processing and data portability by writing to vivenohomes@gmail.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).
7. Security
We apply appropriate technical and organisational measures. Enquiries are stored on a secured server and are sent only to our business email inbox.